Privacy Policy

1. Introduction

Zonefit ("we", "us", "our") is committed to protecting the privacy of everyone who visits our Site or purchases our digital guides. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have in relation to it. By using the Zonefit website, you agree to the practices described in this policy.

This policy applies to all personal information collected through the Site, including information submitted through our guide order form. We handle all personal data in accordance with applicable Singapore data protection law, including the Personal Data Protection Act 2012 (PDPA).

2. Information We Collect

We collect only the information necessary to process your guide order and deliver the content you have purchased. The information we may collect includes:

• Name: used to personalise your order confirmation and guide delivery
• Email address: used to deliver your purchased guide and send order confirmation
• Guide selection: the specific guide you have chosen to purchase
• Planned visit month (optional): used solely to tailor guide delivery where seasonal advice is available

We do not collect payment card information directly. We do not collect sensitive personal data such as identification numbers, financial account details, or health information. We do not require you to create an account or provide any information beyond what is listed above.

3. How We Use Your Information

The personal information you provide is used exclusively for the following purposes:

• Processing and fulfilling your guide order
• Delivering the purchased guide PDF to your email address
• Sending a confirmation of your order
• Responding to any enquiries or support requests you submit by email
• Notifying you of guide updates if you have consented to receive such communications

We do not use your personal information for automated profiling, behavioural advertising, or any purpose unrelated to your order and our guide service. We do not sell your personal information to any third party, under any circumstances.

4. Cookies

The Zonefit website uses minimal cookies necessary for the Site to function properly. We do not use tracking cookies, advertising cookies, or any cookies that monitor your behaviour across other websites. We do not integrate with third-party advertising networks or social media tracking platforms on this Site.

If you prefer to browse without cookies, most browsers allow you to disable cookie acceptance through their settings. This will not affect your ability to access the content on this Site, though some minor functionality may be affected.

5. Third-Party Disclosure

We do not sell, trade, transfer, or otherwise make available your personal information to outside parties except in the following limited circumstances:

• Service providers: We may share your email address with a trusted email delivery provider solely for the purpose of delivering your guide. Such providers are contractually obligated to handle your data securely and are not permitted to use it for any other purpose.
• Legal obligation: We may disclose information if required to do so by law or in response to a valid legal request from a competent authority in Singapore.

Beyond the above, your personal information is not disclosed to any third party, including any theme park operator, travel agency, ticketing platform, or advertiser.

6. Data Security and Protection

We take reasonable technical and organisational measures to protect the personal information you provide against unauthorised access, loss, misuse, or disclosure. These measures include secure data transmission, access controls, and regular review of our information handling practices.

We retain your personal information only for as long as necessary to fulfil your order and comply with our legal obligations. Order records may be retained for up to three years for accounting and customer service purposes. After this period, personal data is deleted or anonymised.

While we apply appropriate security measures, no online system can guarantee absolute security. If you have concerns about the security of your information, please contact us at guide@zonefit.sg.

7. Your Rights

Under Singapore's Personal Data Protection Act, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate personal data we hold about you
• Withdraw consent for us to use your personal data for purposes beyond order fulfilment
• Request deletion of your personal data, subject to any legal retention requirements

To exercise any of these rights, please contact us at the address below. We will respond to valid requests within 30 days. We may ask you to verify your identity before processing a request relating to personal data.

8. Contact Us